FAQs

← FAQs

WAM - Program Use

The data file is where all the information for your emails is stored. It’s a separate file. In the “Advance” menu option, there are some tools that you can use to create new data files, connect to different ones, and so on. This is primarily for the advanced user, and isn’t necessary for anyone to use.

Please log in to rate this.
0 people found this helpful.


Absolutely not. This is primarily for the advanced user. Most users will never do anything with data file.

Please log in to rate this.
0 people found this helpful.


Webmail Archive Manager does not to be online to work. It has to be online during two functions only.

1. When you are downloading emails from your webmail email account.
2. When you are submitting your registration key to unlock the program.

Other than those two times, you can run WAM offline.

Please log in to rate this.
0 people found this helpful.


For Outlook:

1. Click on Tools then select Account Settings from the menu.
2. Find the email account you are checking, the second column should be “Type” and it will tell you if it’s POP or IMAP.
3. If you don’t see it there, go ahead and double-click the account.
4. In the new window (Titled “Change E-mail Account”), look under Server Information and find Account Type. It will say POP3 or IMAP.

For Thunderbird, the instructions are similar.

1. Click on the “Hamburger” in the upper right corner of the window.
2. Select Preferences then select Account Settings.
3. In the left pane, click on Server Settings.
4. In the right pane, find Server Type and it will say IMAP or POP3.

Please log in to rate this.
0 people found this helpful.


I know that I have attached files in different emails that have the same name. Do I need to do anything about those? How will I keep them straight?

WAM will handle those files automatically. It uses a numbering system like this: if the file is named pictureofben.jpg and there are three (3) of them, then the first will be named pictureofben.jpg, the next one downloaded will be named pictureofben(1).jpg and the next one will be pictureofben(2).jpg.

The program will keep them separated and attached to the correct email message.

Please log in to rate this.
0 people found this helpful.


Many Email Providers have Special Folders in your account. These are folders that are in the account when you started, and you usually can’t delete them or change them. They often have a special meaning. Here are some examples:

All Mail = All your emails from all your folders.
Sent Mail = Emails that you’ve sent.
Important = Emails that are flagged a certain way.

These special folders usually show up in WAM under a bracketed folder. For example, Gmail’s special folders show up under the folder [Gmail].

The main thing to remember about special folders is that they’re usually a virtual type folder. They usually show you emails that are actually in some other folder or folders. If you download, for instance, the All Mail special folder, then ALL your emails will be downloaded to that folder in WAM. When WAM encounters those same emails in the other folders (where you had put them), it will consider it a duplicate email, and not download it. The result is that ALL your emails will be in your All Mail folder instead of the separated folders where you put them.

So, you’re going to want to select YOUR folders first, and download them. Then, you can go back and select the Special Folders to download. The messages have already been downloaded won’t be downloaded again. Anything that was missed in the first download will get picked up now.

Please log in to rate this.
0 people found this helpful.


While you are viewing messages, you can move messages around and also reorganize your folders. That means you can add folders, delete folders, and move folders to different places. It’s perfectly safe so feel free to experiment.

Here are the controls:

  • Press the <Insert> key to add a folder to the folder that you currently have highlighted. Just type in the name you want for that folder
  • Press the <Delete> key to delete the folder that is currently highlighted (there are rules for deleting folders, see the other FAQ).
  • Click a folder name to change it.
  • Click and drag a folder to move it to a different location. You drag it by holding the left click button down while you move to another folder.

Please log in to rate this.
0 people found this helpful.


When Webmail Archive Manager (WAM) accesses your webmail email account, the first thing it does is download the folders in your account. Sometimes when there is a special character in the name of the folder such as an ampersand (&), the email provider has trouble referencing that folder name. USUALLY the email provider handles these special characters just fine, and it doesn’t affect anything. WAM tests this by trying to access that folder back to the email provider. If the email provider returns an error during this test, that means they aren’t handling that special character. It’s those folders that are reported as “Problem Folders”.

The simplest way to fix these folders is to print out the list from WAM, and log in to your webmail email account, and rename those folders without the special character. For instance, OA & B Materials can become OA and B Materials.

Please log in to rate this.
0 people found this helpful.


It really depends on how big those emails are. Emails with file attachments and/or images embedded in the email will take longer to download than an email with just text or maybe html. You can just leave the program running (if you select to skip emails with errors), and come back to it later.

It really doesn’t take very long to download even when there are attached files. An account that had 16,000 emails with file attachments only took about half an hour to download. Once you’ve run WAM to download your emails once, each subsequent download takes a lot less time. Usually it’s just 10-15 minutes.

Please log in to rate this.
0 people found this helpful.


Most emails download really fast. So fast, you don’t even see it or couldn’t even see a progress meter display before it flashes off. WAM only brings up a progress meter if the download is of a size that will take more than a second or two to download. It just shows you the progress meter so you can watch it’s progress, or at least know that it’s DOING something when it takes a little longer.

Please log in to rate this.
0 people found this helpful.


← FAQs